Conditions of sale

1. General

1.1 These conditions of sale apply to our supply to you of any of the products listed on this website alfex.ch to the swiss customer. Please read these conditions of sale carefully before ordering any products from this website. You should understand that by ordering any of our products, you agree to be bound by these terms and conditions as set out below.

1.2 During the order process, we will ask to click on the button marked “I Accept” so that you will accept automatically the details of conditions of sale and shipment here below. Please understand that if you refuse to accept these conditions of sale, you will not be able to order any products from this website.

1.3 This website is operated by ALFEX SA, Via Cantonale, Centro Galleria 3, 6928 Manno, Telefax 091 612 23 09, E-Mail ecommerce@alfex.ch

2. Your status

2.1 By placing an order through our site, you warrant that you will need to ensure compliance with the following conditions according to Art 13 CCS, you are legally capable of entering into binding contracts and you are at least 18 years old.

3. Purchase of goods, order process

3.1 Your order for a product shall be regarded as an offer to purchase products under these conditions of sale and of shipping.

3.2 After placing an order, you will receive an email from us acknowledging that we have received your order, please note that this does not mean that your order has been accepted. In order to make it more secure transactions and prevent fraud, previously the acceptance of your order, we reserve the right to ask:

-To confirm your telephone number for more information regarding your order

-To transmit a copy of your identity card

In case we received not the mentioned information, we reserve the right to cancel your commands and to terminate the contract.

3.3 If the products ordered are not available, we will notify you by email and you will have the option either to wait until the item is available from stock or to cancel the order.

3.4 We will confirm acceptance to you by sending you an order confirmation by email and this will constitute a binding contract between you and us.

3.5 The contract will relate only to those products whose dispatch we have confirmed in the order confirmation.

3.6 The order confirmation will indicate the estimated date for the shipping

4.Price and payment

4.1 The price of any product will be as displayed on this website, except in cases of obvious error. When you buy a product from this website, the displayed purchase prices include the VAT (at the current rates) without delivery cost. Before finalising the order the delivery costs as the total price, will be displayed separately.

4.2 We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

4.3 Payment can be made by payments method as detailed in the ordering process. We will display the price that you have to pay on the order confirmation. Payment must be made before supply of the products. We may suspend delivery of the products until full payment is received.

4.4 All card holders are subject to validation checks and authorisation by the card issuer. We may share the credit card holder’s personal information with such third parties as are necessary to enable us to do such checks. If the issuer of the credit card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

5. Delivery

5.1 We will confirm the shipping date by issuing you a shipping notice. Delivery will take place less than 30 days after the date of order unless specifically otherwise agreed at the time of making the order.

5.2 The place of delivery is as stated in the order confirmation. For practical reasons, we may deliver several products from the same order by instalments, which we will communicate to you with the shipping notice.

5.3 If we cannot meet the estimated delivery date indicated in the order confirmation and the revised delivery date will exceed 30 days from the original date of order, then we will contact you to advise you of a proposed new date for delivery. If you refuse the revised delivery date and we are unable to deliver the product(s) within 30 days from the original date of your order or prior to the specifically agreed delivery date if applicable, then you may cancel the order without charge obtain a full refund. Where the products are delivered in instalments, then, unless expressly otherwise agreed at the time of placing the order, these instalments will be delivered within 30 days of placing the order.

6. Passing of ownership and risk

6.1 Ownership of the products will be of us upon the later of receipt of full payment

6.2 Risk of the products passes to you upon delivery. Risk in the sense of this provision means the responsibility for damage caused to or by use, handling or storage of the products.

7. Acceptance of products, right of cancellation

7.1 You have the right to cancel the contract between you and us for any reason, by sending written notice (including e.g. letter, fax, e-mail) or returning the goods within the term of14 days after receiving the products, the term start one day after receiving the goods. The timely despatch of the revocation or the goods shall be deemed sufficient for compliance with the revocation term. The revocation must be directed to: ALFEX SA, Via Cantonale, Centro Galleria 3, 6928 Manno, , Telefax 091 612 23 09, E-Mail ecommerce@alfex.ch.

7.2 in the case of an effective revocation, we will refund you the purchase price in case the goods are received in unused and original condition. The reshipping cost for the return are to be born by the customer.

8. Warranty

8.1 For any defect of our sold product we are liable according to statutory regulations to the applicable warranty right.

8.2 Warranty for watches. All watches offered for sale on this website have 24 months warranty from material or manufacturing defects. The full warranty terms are available here.

9. Liability

9.1 Claims for damages on the part of the customer shall be excluded.

9.2 With the exception of the legal warranty for defects of the sold product, we do not assume any liability for the performance or suitability for any use of products or services offered on this site.

9.3 We cannot be responsible for errors in typography or photography present into the site.

9.4 We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

9.5 We disclaim any responsibility and give no guarantees the effect that the functions, content, downloadable files on this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server are free of harmful components for the computer. Access to our website may be interrupted at any time, or not available, especially when there are works to improve on it.

10. Miscellaneous

10.1 Severability. If any part of these terms and conditions or any provisions of an Agreement shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law these Conditions.

10.2 Written communications. When using our site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

11. Law and jurisdiction

11.1 Agreements for the purchase of products through this website shall be interpreted and governed in accordance with swiss law. This condition of sales is not applied to The United Nations Convention on Contracts for the International Sale of Goods.

11.2 The place of jurisdiction for all causes related to the conditions of sale and delivery is Manno, TI, Switzerland. Alfex SA is authorized to take legal action in the place of residence of the customer.

12. Protection of personal data

12.1 In order to proceed with your order, we will save you data in accordance to swiss data protection. We reserve the right to use your data in order to validate your delivery address and also do credit check. We will not share your data with third parties excluding the necessary validation with our payment service provider.